Complaints, Suspending Or Revoking Licence & DBS

(PLEASE READ THE TEXT & ANSWER THE QUIZ QUESTIONS AT THE END)

Complaints

If TfL receives a complaint about you or becomes aware of any behaviour that is not satisfactory, TfL may write to you with the details and ask for your comments.
It is important that you respond to TfL’s request. TfL can only make licensing decisions based on the information received.

Suspending or revoking a PHV driver’s licence

If for any reason your licence is revoked, you must return your licence to TfL within seven days. If you do not, or your licence has been suspended or revoked with immediate effect, TfL may send an Authorised Officer to take it from you.

Revoking a driver’s private hire vehicle licence

If your PHV driver’s licence is suspended or revoked, and you are the owner of a licensed private hire vehicle, TfL may make the decision to revoke the vehicle licence as well.
TfL will consider doing this if there is any risk to public safety. For example, if there is evidence that the vehicle could be used as a PHV by somebody without a PHV driver licence, or if a driver has been charged with, or convicted of, a serious violent or sexual offence.

Disclosure and Barring Service (DBS)

As part of the application process you (the applicant) must have an enhanced criminal records check from the Disclosure and Barring Service (DBS). The DBS is a public body that does checks on people’s backgrounds.
The checks will show any convictions, cautions, reprimands and final warnings you have had. The checks will also show if the local police have any information that is relevant to you working as a PHV driver and if you are on a list of people who are prevented from working with vulnerable groups.
TfL uses a separate company to arrange DBS checks for applicants – you must use this company to get your DBS certificate.